Digital Transformation in Service Management: Redefining the Future of IT
IT Service Management Ben Leacock IT Service Management Ben Leacock

Digital Transformation in Service Management: Redefining the Future of IT

Digital transformation in service management goes far beyond merely adopting new software or migrating to the cloud. It involves a fundamental shift in how IT teams anticipate user needs, collaborate with other business functions, and continuously improve. For service managers and IT leadership teams, the ultimate goal is no longer just to “keep the lights on,” but to deliver experiences that drive innovation, efficiency, and organizational resilience.

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